Terms and Conditions


Our terms and conditions, as listed below, explain the responsibilities, obligations, and rights of all parties. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means us, the Removers.


We operate two pricing systems, an hourly charge and a fixed price quote. Our terms and conditions relate to both methods, unless otherwise stated.

We may change the price or make additional charges if:

- There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
- The parameters of the job change subject to your plans.
- We are subject to unforeseen fees, charges and costs, previously unscheduled.


It is advantageous for us to park as close to the properties we are loading and unloading from. Please try and reserve a space as close to the property as possible. This will save you time and money.

If we receive any parking tickets throughout your move, from wardens on the day or remote and mobile cameras which can take up to two weeks to arrive,  these will be payable by you.

Your responsibility

- To be obtained at your own expense; all documents, parking permits, parking permissions, licences, customs documents necessary for the removal to be completed.
- In advance of your move, you must provide full addresses, including postcodes, for all properties visited.
- You or a representative must be present on our arrival and departure, unless otherwise agreed.
- You must confirm any items, fixtures and fittings that should remain in the property so nothing is taken away in error.
- Empty and clean refrigerators and deep freezers. We are not responsible for the contents. You must have any gas or mains electrical appliances, safely and professionally disconnected where appropriate.
- Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

Ownership of goods

By entering into this Agreement, you guarantee that:

- The goods to be removed and transported are your own property, or
- The person(s) who own or share them have given you permission and has been made aware of these conditions.

Cancellation charges

We reserve the right to change, reschedule, sub-contract or cancel any bookings.

If you need to cancel a booking please be aware of the following charges: Within seven days of a one man job booking £40 will be payable. Within seven days of a two man job booking £60 will be payable.


It is expected that you will pay in full, the cost of the move on completion.

The payment will include any additional charges, such as parking charges, parking tickets, congestion charge and any materials supplied.

Payment can be made in cash or by bank transfer (if discussed with us beforehand). Any payment made by bank transfer must be paid by the 7th day following completion of the move, after this period interest of 1% of the moves value will be charged daily.

Insurance: Liability for loss or damage

In order to operate as a removal business our vehicles are insured for use on the public highway as “hire or reward”. This allows us to carry and offer “goods in transit” insurance. We carry £1000 of “goods in transit” cover. This covers any single van load to the maximum value of £1000. We do not charge for the use of this insurance however if you do wish to claim for loss or damage, you will have to pay the policy excess which currently stands at £250. The maximum £1000 cover will apply per van load.

N.B. There are exceptions to us allowing you to claim on our insurance:

- Any packed or boxed items/contents, packed by anyone other than our staff will not be covered.
- Items claimed as lost will not be covered unless a full inventory is issued prior to the move.
- Electronic or mechanical items, such as televisions and washing machines, will not be covered for damage or claimed as not working unless proof of items full working condition can be proved prior to its movement.
- Any goods which have a pre-existing defect or are inherently defective.
- Any goods removed from storage facilities deposited or moved by other parties.
- Any goods deposited by us in any storage facility subsequently moved by other parties.
- Please check your household contents insurance as you are probably covered for a move at little or no cost, providing you use a remover who carries “hire or reward” insurance. Specialist insurance covers or circumstances can be considered.

All queries regarding insurance must be discussed and finalised prior any items being moved. We accept no responsibility for damage done to any items outside of the van. We only accept liability due to driver negligence or a road traffic accident which was the drivers fault. We do not accept responsibility for any customer losses due to pick up / delivery delays beyond our control.

Damage to premises or property other than goods

It is your responsibility to ensure that the areas in which we will be working in including all access points and routes within the property must be cleared for easy access and movement of goods.

Because third parties are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:

- If we cause damage to premises or property as a result of our negligence we shall be liable to repair the damaged area only.
- If we cause damage as a result of moving goods under your express instruction knowing it has the potential to cause damage, we shall not be liable.
- If we are responsible for causing damage to your premises or property, you must notify us by completion of the job. This is fundamental to the Agreement.

Once we leave each property for the final time our liability for your property, goods, contents and all liabilities cease.

Time limit for claims

For goods which we collect and deliver, you must notify us of any visible loss, damage or failure to produce any goods at the time of delivery. Once we leave the property for the final time our liabilities cease.

Data Protection and Privacy

All personal information provided, is only used when we are planning a move, packing, clearance or sale of materials requested by yourself. We do not share this information with outside parties. If you have any questions relating to any of our terms and conditions please contact us at any time.

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